Refund policy
At Nature Xtract, customer satisfaction is our priority. We stand behind the quality of our products and offer a 15-Day Money Back Guarantee to ensure a risk-free experience.
1. 15-Day Money Back Guarantee
If you are not satisfied with your purchase, you may request a refund within 15 days of receiving your order.
To be eligible:
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The product must be returned within 15 days of delivery.
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The item must be unused or minimally used.
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Original packaging must be included.
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Proof of purchase is required.
2. Return Eligibility
Returns are accepted under the following conditions:
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Product arrived damaged or defective.
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Incorrect item was delivered.
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You are not satisfied and request a refund within 15 days (as per our guarantee).
Nature Xtract reserves the right to inspect returned items before approving refunds.
3. Non-Returnable Items
The following items are not eligible for return:
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Products returned after 15 days.
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Items damaged due to misuse.
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Products without original packaging.
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Opened products that are significantly used.
4. Return Process
To initiate a return:
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Contact our support team via WhatsApp or email.
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Provide your order number and reason for return.
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Our team will guide you through the return process.
Return shipping charges may apply unless the return is due to our error (damaged or wrong item).
5. Refund Process
Once we receive and inspect the returned product:
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Refunds will be processed within 5–7 business days.
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Refunds for Cash on Delivery (COD) orders will be issued via bank transfer.
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Shipping charges (if applicable) are non-refundable unless the error was on our side.
6. Damaged or Incorrect Products
If you receive a damaged or incorrect item:
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Contact us within 48 hours of delivery.
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Share clear images of the product and packaging.
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We will arrange a replacement or full refund.
7. Contact Us
For any return or refund inquiries:
Nature Xtract Customer Support
WhatsApp: 03366173307
Email: naturextract.pk@gmail.com