Privacy policy

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment details (for non-COD orders)

Order Information

  • Products purchased

  • Order history

  • Transaction details

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and services

  • Prevent fraudulent transactions

  • Send promotional offers (if you opt-in)

We do not sell your personal information to third parties.

3. Payment Security

We use secure payment gateways and industry-standard security measures to protect your data. For Cash on Delivery (COD) orders, limited information is shared only for delivery purposes.

4. Sharing of Information

We may share your information with:

  • Delivery and courier partners

  • Payment processors

  • Marketing and analytics services

  • Legal authorities when required by law

All third-party providers are required to protect your data.

5. Cookies & Tracking Technologies

We use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Personalize content and ads

You may disable cookies through your browser settings.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Complete transactions

  • Comply with legal obligations

  • Resolve disputes

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where applicable)

  • opt out of marketing communications

To exercise these rights, contact us using the details below.

8. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online system is 100% secure.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Information

If you have any questions regarding this Privacy Policy, please contact us:

Nature Xtract
Email: naturextract.pk@gmail.com
WhatsApp: 03366173307
Address: Jalalpur Jattan, Pakistan